Client Interaction and Support are Critical to Mutare Health

Client Services at Mutare Health:

  • Single point of contact with the customer for day to day activity, feedback and follow-up
  • Manage the implementation, rollout and effective use of our products and services at the customer site
  • Drives adoption and utilization by facilitating effective and ongoing end user training
  • Coordinates the activities of the Mutare Operations team and the customer during implementation
  • Schedules and executes customer upgrades and custom projects
  • Watches trends and gathers feedback on challenges/ barriers to effective product use
  • Provides training and documentation to align with goals and client objectives
  • Works with Product Development team to identify unique, high value and reproducible opportunities for product enhancements
  • Liaison between the Operations, Product Development teams and the customer. Facilitates conversations with customer to identify high value use cases and help determine feasibility by conducting the necessary due diligence

Support

  • Complete all development and Engineering for solution deployments
  • Administrator and End User training
  • Day 2 technical support
  • Upgrade support
  • Custom application development